Customer Relationship Management (CRM)
allows you to have a clear view of your sales
pipeline, access to case histories of customers,
maximizes cross and up-sell opportunities and
many more...
Sales
Force Automation
An important CRM function that
streamlines and enhances the operations of your
sales team. Activities needed by your sales team
including Lead Management, Opportunity
Management, Account & Contact Management, Sales
Pipeline, Sales Forecasting, Sales Analytics are
included.
Marketing Management
Provides Campaign
Management which is an integral part of
marketing, supports E-mail Marketing functions
(i.e. manage mailing lists, send mass e-mail
campaigns). Also allows lead management
functions to help in marketing efforts to your
leads.
Customer Service / Support
Provides
Customer Support & Service features, such as
Ticket Management, Knowledge Management,
Customer Self Service Portal, Reports, and
Support Statistics specifically useful for your
organization's customer support force. Others
include Products, Activity Management, Calendar
and Contact Management.
Inventory Management
Supports more complete sales cycle management by
integrating functions, such as Products, Price
Books, Vendors, Sales Quotes, Purchase Orders,
Sales Orders, and Invoices with CRM modules. You
can achieve the seamless integration between
pre-sales and post-sales activities in a single
application.
|
Products
and Services
