Software Maintenance Support Plans

Purchase of this plan covers:

1. Free Technical Support - Priority support is provided by our A2000 Online Support Center, phone, fax or e-mail.

You will have access our Online Support Center receiving priority attention from our support specialists. Note that our technical support services do not cover product or user training. [read why]



2. Remote Support & Onsite Incidences - depending on the plan details, you will be entitled to limited number of free online remote (via Internet connection) and onsite support incidences. Your support request are usually responded to within 24 hours.





3. Product Enhancements and Upgrades - your enrollment in this plan will automatically provide you with access to the new product releases, the latest updates, and all service packs and patches. Updates within the same product family will be provided free of cost. Major version upgrade will be done at 50% discount if you are on this plan.





4. Web-accessible Knowledge Base - you will have access to easy to use, searchable tool for accessing commonly asked questions, and resolutions to common errors. Providing this information directly to your employees can dramatically reduce the time it takes to find the answer they need.





5. On-line Instructions - after you have implemented your new system, be sure your employees have access to our on-line training instructions to further develop and expand their knowledge of the product. This training will be free to you, and available 24 hours a day.

For more info regarding ANNUAL SUPPORT PLAN, please contact our:

Purchase of this plan will entitle ALL items as above ANNUAL MAINTENANCE PLAN. The difference is the response time is within 4 hours. If you are operating a critical operation and require maximum uptime, this plan is ideal for you.

For more info regarding PREMIER SUPPORT PLAN, please contact our:

TELEPHONE SUPPORT PLAN

If your maintenance requirement is low because of familiarity with our system, then a very economical telephone support plan will do for you. This plan entitles you to access our Online Support Center and access to free telephone support incidences (*).

(*) - Telephone support plan does not cover product or user training over the phone.

For more info regarding TELEPHONE SUPPORT PLAN, please contact our:

All our maintenance plans are optional and you may also opt for Ad-hoc Services. Although the per incidence cost is higher, you pay only when needed.

We hope to serve our customers better with these service products.